Hanson Cement UK (HeidelbergCement group) has made two senior appointments within its bulk products division, as part of strategic drive to improve customer service.

Phil Matthew joins the business as field sales manager, and John Doolan has been promoted to key account manager. Both new recruits will work together to strengthen new and existing customer relationships, reporting to Mark Hickingbottom, national commercial director – bulk products.

Mr Matthew was previously at AB InBev, where he held account and sales management roles. He will manage a team of six district sales managers and carry out internal training sessions to enhance customer service.

Mr Doolan, who has 27 years' experience in the construction industry, will work in conjunction with Hanson's key account customers to set and deliver strategic plans.

Commenting on the appointments, Mark Hickingbottom said: "Phil and John's combined experience and knowledge of the company will allow them to place Hanson’s values at the core of their work, helping to deliver our goals of being the most customer focussed, responsible and reliable construction products supplier in the UK."