Beumer has appointed Guido Hesse, 50, as its new Director of Customer Support at the Beumer Group headquarters in Beckum, Germany. Mr Hesse controls and coordinates the global centre of competence and defines, together with his team, the technical and organisational principles of services and support for the Beumer products.

"We see our task not only in preventing malfunctions and machine breakdowns, which would lead to long downtimes," says Hesse. "No matter what industry, our customers have to meet the ever increasing market demands and improve the capacity of the equipment, for example. And we take care of this."

An industrial engineering graduate, Hesse's objective is to further advance the strategic development of his international team and ensure smooth communication between the different locations worldwide.

Since 2013 he has been working for Beumer Group. Prior to his appointment as director of Customer Support, he was managing director of the Mexican group company.